Cancellation Policy

These terms apply to bookings made directly with SCI ALP CHARTRES, including on the website www.alp-chartres.fr.

1. Cancellation at least five days before arrival

Guests may cancel their booking up to five days before the scheduled arrival date, by 4 p.m. (Paris time).

In this case, 98% of the stay price paid will be refunded.

A flat fee of 2% of the stay price is charged to cover processing and cancellation costs. This fee is disclosed to the guest before the booking is confirmed.

Any tourist tax collected will be refunded in full if it is not due.

2. Cancellation less than five days before arrival

If cancellation is made after this deadline, the accommodation charge remains payable and no refund of the accommodation charge will be given, subject to mandatory legal provisions.

Tourist taxes that are not due will be refunded.

Bookings made less than five days before arrival are subject to these same terms as soon as they are confirmed.

3. No-shows and early departures

In the event of a no-show or early departure by the guest, no refund of the accommodation charge will be given, subject to mandatory legal provisions.

4. Cancellation by ALP Chartres

If ALP Chartres is unable to provide the stay, any amounts paid for services not provided will be refunded in full.

If ALP Chartres cancels for reasons not constituting legitimate grounds, the guest is also entitled to compensation equal to the amount they would have owed if they had cancelled on the same date, without prejudice to any other statutory rights.

Force majeure situations are handled in accordance with applicable law.

5. Cancellation and refund terms

All cancellation requests must be submitted in writing to ALP Chartres using one of the contact methods listed in the booking confirmation.

The date and time the request is received will determine which terms apply.

Refunds are made to the original payment method. ALP Chartres will initiate them within 14 days of confirming the cancellation and the refund amount.

The time it takes for the refund to be credited depends on the bank.

6. No statutory right of withdrawal

Under Article L.221-28, 12° of the French Consumer Code, accommodation services provided on a specific date or during a specific period are not covered by the statutory 14-day right of withdrawal.

The cancellation terms set out above still apply.

7. Bookings made through platforms

Bookings made through Airbnb, Booking.com or any other platform are subject to the cancellation terms accepted on that platform at the time of booking, subject to mandatory legal provisions.